Blue Springs Ford Quick Lane

Alaina Chasteen 11 months ago

If I could give them zero stars I would. I have taken my car here for many years but the last few times have been a major disappointment. When I brought my car in for repair they told me it was having the same issue they assured me they fixed six months ago and when I asked about it they claim to have no record of the issue or previous repairs. When they finally sent my car back it was making even more noise and come to find out they forgot to tighten the parts and bolts all the way. Then they tell me my car is leaking oil and one of my gaskets are failing which is severely harming my car. I take it to two separate mechanics for a second opinion because at this point I don’t trust you people aren’t just trying to get more money and they both tell me the gasket is fine and is not interfering with any other parts of my car. Additionally, I have sent the car in for numerous oil changes with “the works” and come to find out they didn’t actually do any of the services promised in that package other than change the oil. Why am I paying a higher price for something you didn’t do! I will not be bringing my car back.

Ron Luther 3 years ago

Worst customer experience I've ever had! Lied to multiple times, person pawned off as Service Manager, was just an advisor, very rude to both myself and my daughter. Even suggesting that we go somewhere else, and not there. We had both brought in vehicles for "The Works" at their "Quick Lane" service Center. Neither Quick or "Customer Service" were involved. Were there when the place opened, only 2 other cars in line. 5 hours later they hadn't even started to work on them. Conveniently, no "Manager" was available. Even though I had bought and sold Fords for years, won't be going back there again!

Amy D (amygeek42) 3 years ago

Worst service ever! Scheduled service online two weeks in advance. When I arrived they had no record of my appointment at all. Dropped car off Monday and got told every day that it would be ready tomorrow, come Friday night and nothing has been done at all. When I call to talk to the service department, 9 times out of 10 the line would just hang up before talking to anyone. Service assigns a technician and I was told that they alone can provide status, no one else. So the time I called and my technician was at lunch, I was not able to get any information about my car. Today my technician went home for the day without any sort of communication that my car was not going to be done today as he promised. My frustration with waiting almost a week for repairs, that I was told would only take a day, was met with excuses and dismissal. I have had great experiences at other Ford repair facilities, with technicians and staff going above and beyond. The experience at Blue Springs was abysmal and I will not be back to that location for any reason.

Karissa Rice 5 years ago

Amazing customer service! I just recently bought a Ford and needed a part installed. From the time I walked in everyone said hello and was so nice. Instead of having to come back/ wait for 2 hours/ schedule an appointment they were able to install the part right then and there and I was in and out in no time. I’m so happy that I have joined the Ford family and will be returning for future maintenance.

Melissa Palmer 6 years ago

My first time here for service since I got the car. It was a little awkward at first when I pulled in the bay because not a single person out of about 8 employees acknowledged mmt presence but, they got my service done in about an hour, including a car wash. The staff in the waiting area was pretty pleasant & I also liked that they had an older gentleman there helping to direct people & he even helped me with the coffee machine... Good people!